UGC experience

An on-demand dog walking and pet sitting service that connects busy pet owners with trusted local caregivers

RoverRide was born out of the founders' passion for pets and their own personal experiences as busy pet owners. They recognized the challenges faced by individuals who strive to provide the best care for their pets while juggling demanding schedules. With a shared vision of creating a reliable and accessible pet care solution, the founders assembled a team of dedicated professionals from the pet care industry and technology experts.

Driven by their mission, the team developed the RoverRide mobile app, which revolutionizes the way pet owners connect with local caregivers. The app provides a platform where pet owners can easily browse and choose from a network of trusted and verified caregivers based on their location and specific needs. RoverRide's rigorous vetting process ensures that each caregiver is experienced, reliable, and passionate about animal care, giving pet owners peace of mind.

Since its launch, RoverRide has transformed the lives of pet owners and their furry companions. Users have praised the convenience and reliability of the service, appreciating the ease with which they can schedule dog walks or pet sitting sessions with qualified caregivers. Pet owners can track their pets' activities and receive real-time updates through the app, fostering a sense of connectedness even when physically apart. RoverRide has not only simplified pet care for busy individuals but has also created a thriving community of pet lovers who share a common goal of providing the best care for their four-legged family members.

RoverRide was born out of the founders' passion for pets and their own personal experiences as busy pet owners. They recognized the challenges faced by individuals who strive to provide the best care for their pets while juggling demanding schedules. With a shared vision of creating a reliable and accessible pet care solution, the founders assembled a team of dedicated professionals from the pet care industry and technology experts.

Driven by their mission, the team developed the RoverRide mobile app, which revolutionizes the way pet owners connect with local caregivers. The app provides a platform where pet owners can easily browse and choose from a network of trusted and verified caregivers based on their location and specific needs. RoverRide's rigorous vetting process ensures that each caregiver is experienced, reliable, and passionate about animal care, giving pet owners peace of mind.

Since its launch, RoverRide has transformed the lives of pet owners and their furry companions. Users have praised the convenience and reliability of the service, appreciating the ease with which they can schedule dog walks or pet sitting sessions with qualified caregivers. Pet owners can track their pets' activities and receive real-time updates through the app, fostering a sense of connectedness even when physically apart. RoverRide has not only simplified pet care for busy individuals but has also created a thriving community of pet lovers who share a common goal of providing the best care for their four-legged family members.

Timeline

NUUM (MTS) / 2024

Role

16 days

Platform

Framer

Domain

UGC platform

Areas of ownership

Pet owners with busy schedules often struggle to find reliable and trusted caregivers to meet the needs of their beloved pets. Finding a convenient and on-demand dog walking and pet sitting service can be challenging, leaving pet owners feeling anxious and guilty about leaving their pets alone for extended periods. Existing options may lack the necessary transparency and reliability, making it difficult for pet owners to find peace of mind while away from their furry companions.

Pet owners with busy schedules often struggle to find reliable and trusted caregivers to meet the needs of their beloved pets. Finding a convenient and on-demand dog walking and pet sitting service can be challenging, leaving pet owners feeling anxious and guilty about leaving their pets alone for extended periods. Existing options may lack the necessary transparency and reliability, making it difficult for pet owners to find peace of mind while away from their furry companions.

Platform transformation

RoverRide is a groundbreaking on-demand dog walking and pet sitting service that addresses the aforementioned challenges by connecting busy pet owners with trusted local caregivers. Through a user-friendly mobile app, RoverRide offers a convenient platform where pet owners can easily book and schedule pet care services. The service ensures that pets receive the attention and care they need, while pet owners can confidently go about their daily responsibilities, knowing their furry friends are in capable hands.

RoverRide is a groundbreaking on-demand dog walking and pet sitting service that addresses the aforementioned challenges by connecting busy pet owners with trusted local caregivers. Through a user-friendly mobile app, RoverRide offers a convenient platform where pet owners can easily book and schedule pet care services. The service ensures that pets receive the attention and care they need, while pet owners can confidently go about their daily responsibilities, knowing their furry friends are in capable hands.

Order creation

Пересобрал систему создания заказов для сотен категорий услуг: многоступенчатые сценарии, гео, цену, вложения и саммари заказа. Новый UX помог сократить трение в ключевом пользовательском потоке, увеличить количество созданных заказов на 15% и ускорить назначения специалистов на 20%.

Пересобрал систему создания заказов для сотен категорий услуг: многоступенчатые сценарии, гео, цену, вложения и саммари заказа. Новый UX помог сократить трение в ключевом пользовательском потоке, увеличить количество созданных заказов на 15% и ускорить назначения специалистов на 20%.

+15% created orders
+20% faster assignments
Adaptive flows

+15% created orders
+20% faster assignments
Adaptive flows
+15% created orders
+20% faster assignments
Adaptive flows

Specialist selection

Переработал сценарии выбора специалиста: анкеты, фильтры, отзывы и trust-механики внутри платформы. Улучшения помогли повысить прозрачность выбора и увеличить количество заказов из листинга на 20%.

Переработал сценарии выбора специалиста: анкеты, фильтры, отзывы и trust-механики внутри платформы. Улучшения помогли повысить прозрачность выбора и увеличить количество заказов из листинга на 20%.

+20% orders from listing
Profiles & reviews
Matching system

+20% orders from listing
Profiles & reviews
Matching system
+20% orders from listing
Profiles & reviews
Matching system

Communication

Изменил логику коммуникации между клиентом и специалистом: быстрые ответы, реакции, ответы на сообщения, CTA-кнопки, icebreakers и сценарии назначения исполнителя. Новые механики помогли увеличить количество заказов через чат и улучшить конверсию в договорённости.

Изменил логику коммуникации между клиентом и специалистом: быстрые ответы, реакции, ответы на сообщения, CTA-кнопки, icebreakers и сценарии назначения исполнителя. Новые механики помогли увеличить количество заказов через чат и улучшить конверсию в договорённости.

+10% orders via chat
+6% specialist assignments
Messaging mechanics

+10% orders via chat
+6% specialist assignments
Messaging mechanics
+10% orders via chat
+6% specialist assignments
Messaging mechanics

Payments

Запустил сценарии безопасной сделки и оплаты через платформу, переведя часть взаимодействия внутрь сервиса. Основной фокус был на прозрачности новой модели оплаты и повышении доверия между клиентами и специалистами.

Запустил сценарии безопасной сделки и оплаты через платформу, переведя часть взаимодействия внутрь сервиса. Основной фокус был на прозрачности новой модели оплаты и повышении доверия между клиентами и специалистами.

Safe deal launch
Platform payments
Trust & transparency

Safe deal launch
Platform payments
Trust & transparency
Safe deal launch
Platform payments
Trust & transparency

Web

Участвовал в переносе ключевых сценариев на web и развитии cross-platform UX. Работал с продуктовой командой над A/B-тестами, fake door экспериментами и проверкой продуктовых гипотез.

Участвовал в переносе ключевых сценариев на web и развитии cross-platform UX. Работал с продуктовой командой над A/B-тестами, fake door экспериментами и проверкой продуктовых гипотез.

Cross-platform UX
A/B testing
Product experiments

Cross-platform UX
A/B testing
Product experiments
Cross-platform UX
A/B testing
Product experiments

skrivtsov.art@gmail.com

skrivtsov.art@gmail.com

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